After I install the update, my software still shows my old version number.
This problem can happen for several reasons. If, when you downloaded the update, you specified to 'open' the file rather than 'save', then you should have seen the installation program start and take a couple of minutes installing the update. If you only did a 'save' when you downloaded, then the installation program is still on your hard drive. If you think this may have been the case, then you can either find the installation program in Windows Explorer and double click on it (or open it) to start the installation, or if you can't find it, you could download again and this time choose 'open'. Then it will start automatically.
If you did see the installation work, then maybe the following is the case:
The default place on the hard drive to load the software is c:\Program Files\Family History CD. When the software loads, it will give you the option to change it to another place on your hard drive. If it was loaded in a different spot and the update loaded in default place, then this problem would occur.
Just the opposite can also true: Loading in the default folder and later loading an update in a different place.
You can do a search for "FamilyCD.exe" on all of your hard drive and see if there is more than one copy of this program on your hard drive. If you see two of them, an older version and a newer version in two different folders, then this is obviously the problem. You can see by checking the file dates or you can actually double click on both of them (FamilyCD.exe) right in Windows Explorer (or My Computer) and see what comes up one program at a time.
In this case, you can reload your original software or download the trial full version if you want to relocate to the default folder to avoid this problem in the future. The trial version will still be the full licensed version for you because of the license number you keyed in. If you load from an older version CD, then install the update again. The trial version will have the latest and will not need the update. (If it still asks for your license number or that it is a trial version then you can re-key your license number in or e-mail us and we can send you your license number again).
Important: Before relocating, make (burn) CDs of all of the projects that you want to save. At first, you probably won't see your projects in the new location. Just take your CDs and click on the CD Projects button on the front software screen, click on Project Manager, then click on Copy From CD and receive in your projects one at a time.
